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PoliciesIntroductionTypes of Personal Data We CollectRegistration & Refund PolicyTriple Occupancy PolicySafty Measures

Policies

Introduction

 

Shrikanchan Hotels & Resorts respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website shrikanchanhotels.com/ or other online products and services (“Site”), when you contact guest services, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws. This Privacy Policy explains our personal data practices and the choices you can make about the way your personal data is used. This Privacy Policy gives effect to our commitment to protect your personal data and serves as the guidelines to be observed by all of the hotels, resorts and properties managed and/or operated by Shrikanchan Hotels or its affiliates and subsidiaries. You will be asked to consent to the terms of this Privacy Policy when making a reservation, joining the programmes, registering for events or promotions or otherwise corresponding with us via the Site or otherwise where required under applicable law. Otherwise your continued use of the Site will constitute your deemed consent to the terms of this Privacy Policy. Shrikanchan Hotels & Resorts Pvt. Ltd.Email- sales@shrikanchanhotels.com (Address) Shrikanchan Niwas”, At & Post – Kolthare Taluka – Dapoli, Dist, Ratnagiri, Maharashtra 415712) is responsible for using your personal data.

Types of Personal Data We Collect

 Information you provide to us: we collect personal data (including where applicable sensitive personal data) you provide directly to us. This includes:

• Your full name and contact information, identification-proof information;

• Guest stay information, including the hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, your service preferences, telephone numbers dialled and email, faxes, telephone and other messages received;

• Your credit card, mobile payment and other payment details;

• Your membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation;

• Any information necessary to fulfil special requests (for example, leisure, travel and guest preferences);

• Your reviews, feedback and opinions about our hotels, resorts, programmes and services;

• Information collected through the use of closed circuit television systems and other security systems; and

• Any other personal data you choose to provide to us.

Information We Collect Automatically When You Use the Site:

When you access or use the Site, we automatically collect personal data about you, including:

• Log Information

We may collect system log information about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Site.

• Device Information

We may collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers (such as, IP address, IMEI number, the address of the device’s wireless network interface, or mobile phone number used by the device) and mobile network information.

• Location Information

We may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information. You can turn off location services for a device at any time, but this may turn off some useful features.

• Information Collected by Cookies and Other Tracking Technologies

We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and your experience, see which areas and features of our Site are popular and count visits. Web beacons are electronic images that may be used in our services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see our Cookies Policy

Information We Collect From Other Sources

we may also obtain personal data from our hotels and from our third party service providers (such as information relating to the credit of guests) and from public sources and combine that with information we collect through our Site where we believe that it is necessary to help manage our relationship with you.

Where you provide personal data of third parties (for example, names and contact details of your family members in connection with bookings or family memberships), you confirm that you have their consent to provide their personal data to us. We recommend you show them this Privacy Policy.

How We Use Your Personal Data

We may use your personal data for the purposes set out below. For the performance of our agreement with you, in order to:

• Process, confirm, provide and charge for hotel arrangements and restaurant reservations and our goods and services, and administer mobile (where applicable) and in person check in and check out;

• Fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organizers and your employer) and vendors (e.g. credit card companies, airline operators and other loyalty programmes);

• Provide you with access to the content on our Site, and respond to your enquiries and requests for information and services; and

• Administer, and disclose the winner of, contests and lucky draw competitions conducted by us or on our behalf

For our legitimate commercial interests, in order to

• Understand how our products and services impact you, provide you with a better, more personalised level of service, and further develop our products and services, including linking or combining with information we get from others to do so;

• Provide privileges, benefits and services to you, process applications for and administer membership programmes, verify and validate your ability to access and use certain products, services and information (such as The Table member-only information), and administer The Table membership, including as regards points and rewards redemption;

• Monitor your use of our Site and your bookings, and conduct analysis of the use of our Site in order to operate, evaluate and improve our Site and our services, understand your preferences, display customised content to you on our Site which may be of interest to you and troubleshoot any problems;

• Conduct market analysis, market research, customer satisfaction and quality assurance surveys to improve our hotels, resorts and services; and

• Provide for the safety and security of guests. To comply with legal obligations to which we are subject:

• Meet legal and regulatory requirements and administer general record keeping. Use of information based on your consent:

• Facilitate direct marketing, promotional and customer management purposes, including sending you promotional communications (including without limitation emails and push notifications) or special offers if you have consented to receive the same.

• We may use special categories of data (e.g. health data). But we will only do so if we have received your consent thereto; and

• For any other purposes for which we have your consent.

In order to register with our mobile application, make an online hotel reservation, enrol with The Table programmes or if you make an enquiry, you must provide us with the personal data marked with an asterisk or otherwise indicated as mandatory, otherwise we may not be able to process your request or comply with our legal obligations.

Disclosures of Your Personal Data

We may share your personal data:

• Between and among the limited number of our affiliates as are relevant for the above purposes and to facilitate the operation of our business, but we shall only do so on a need to know basis;

• With the operator of the hotel or the hub of hotels which you book, stay or visit for the above purposes;

• With third-party payment processors, payment service providers, IT and marketing support service providers and other consultants, vendors and service providers who need access to such information to carry out work or provide services on our behalf or who help us to provide the Site to you;

• With anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organisers and your employer) in order to fulfil contractual obligations;

• With any law enforcement, courts, Government or regulatory bodies (in whatever jurisdiction), or otherwise in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, court order or legal process;

• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and our affiliates or others;

• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, or any change of management of a hotel;

• With our advisors, which includes our accountants, auditors, lawyers, other professional advisors and business contacts for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations;

• With any other party at your consent or at your direction; and

• Otherwise as permitted or required by applicable laws and regulations.

We may also disclose aggregate or de-identified data that is not personally identifiable with third parties, including our commercial and strategic partners.

Overseas Transfers of Your Personal Data

Your personal data will be transferred to, and stored at, Shrikanchan hotel in which you stay or visit. It will also be accessed and processed by our personnel and the personnel of our partners, affiliates and third party service providers, who operate outside of Shrikanchan. Your personal data will only be transferred to locations outside of Shrikanchan where we are satisfied that adequate or comparable levels of protection are in place to protect personal data held in that jurisdiction, and (where we are required to do so) with your consent.

Direct Marketing

From time to time, we would like to use your name, email address, mobile phone number, and other relevant contact information to send you either via emails, SMS messages, telephone calls, push notifications, post, or social media (e.g. WhatsApp and Facebook) information that we think may be of interest to you, including about our hotels, products and services, news about our membership programmes, satisfaction surveys, events, offers and promotions, but we can only do so with your consent.

We would also like to share (for gain) such data with the operator of the hotel or hub of hotels in which you stay or visit and with selected third party entities, so that they may send you information, news updates, special events, offers and promotions as regards their products and services, including travel, transportation, retail, food and beverage, hotel accommodation, credit cards, financial and investment services, real estate, entertainment, publications, fashion and jewellery, leisure and sports, health and wellness, non-profit and charitable activities, telecommunications, social networking, media and public relations, but we will not use your personal data for direct marketing without your consent.

You may opt-out from receiving marketing communications at any time, free of charge, by following the unsubscribe instructions contained in the marketing communications or contacting Shrikanchan in accordance with the section “Your Rights and Contact Us” below. If you opt out of these communications, we may still send you non-promotional communications, such as those about your reservation, unless we are prohibited from doing so by applicable laws.

Retention of Personal Data

To the extent required by law, we take reasonable steps to destroy, or de-identify or redact, personal data in a secure manner when we no longer need it for the purposes for which it was collected (as set out in this Privacy Policy) and retention is no longer necessary for legal or business purposes. In any event, we do not retain your personal data for longer than six (6) years, subject to local laws and regulations.

Our Commitment to Data Security

We have in place reasonable technical and organisational measures to prevent unauthorised or accidental access, processing, erasure, loss or use of your personal data and to keep your personal data confidential. These measures are subject to ongoing review and monitoring. To protect your personal data, we also require our third party service providers to take reasonable precautions to keep your personal data confidential and to prevent unauthorised or accidental access, processing, erasure, loss or use of personal data, and to act at all times in compliance with applicable data protection laws.

We cannot guarantee that our Site will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

Children and Minors

Except where required by local laws, we do not knowingly collect personal data from minors. If you are a minor, you may only use our Site and services with the permission of your parent or guardian.

Our online services are not directed at children under the age of 13. If you believe we have collected information about a child under the age of 13, please contact us so that we may take appropriate steps to delete such information. If you are at least 13 but under the age of 16, please get the consent of your parent or legal guardian before giving us any personal data about yourself.

Third Party Sites

You are entitled to the following rights: right of access to the personal data we hold about you, right of rectification, right to erasure, right to restrict data processing, right to object against profiling and your personal right to data portability. Whenever reasonably possible and required, we will strive to grant these rights within one (1) month. You may also withdraw your consent to receiving direct marketing communications, or more generally to our processing of your personal data, at any time, and you may in certain circumstances ask us to delete your personal data. However, we may not be able to continue providing services to you if you entirely withdraw your consent or ask us to delete your personal data entirely. To make these requests, or if you have any questions or complaints about how we handle your personal data, or would like us to update the data we maintain about you and your preferences, please contact our data protection officer by email at sales@shrikanchanhotels.com or by post at Shrikanchan Niwas”, At & Post – Kolthare Taluka – Dapoli, Dist, Ratnagiri, Maharashtra 415712.

Changes to the Privacy Policy

 We may modify this Privacy Policy from time to time. Any changes to this Privacy Policy will be posted to the Site so that you are always informed of the way we collect and use your personal data, and we encourage you to review this Privacy Policy whenever you access the Site or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. Updated versions of this Privacy Policy will include the date of the revision at the end of this Privacy Policy so that you are able to check when the Privacy Policy was last amended. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Site. Use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect but, to the extent such changes have a material effect on your rights or obligations as regards our handling of your personal data, such changes will only apply to personal data after the changes are applied.

Cookie Policy

Cookie Used On The Site

We use several different types of cookies. In particular, we use the following first party cookies: necessary cookies which allow certain fundamental features of the Site to work; functional cookies, which allow us to remember choices you make (e.g. your cookie preference), performance cookies, which monitor usage of the Site and advertising cookies which record the fact that you have visited the Site and then which links you have accessed whilst you use the Site.

We also use third party cookies – these are cookies that are set by a third party website or applications rather than by us. In particular, the Site allows cookies of third party social networks (e.g. Facebook and LinkedIn), and this enables a user to share content of the Site on social networks. These third parties may use cookies, but their use of cookies will not be governed by this Cookies Policy.

Some of these are session cookies which are temporary and allow us to link your actions during a browser session. These are deleted at the end of your browsing session. Others are persistent cookies which remain on your device for the period of time specified in the cookie. These cookies help us identify you as a unique user (by storing a randomly generated number).

The Site uses first party cookies for the following purposes:

a) Necessary cookies

Necessary cookies are essential and help you navigate the Site. These cookies make sure your basket is saved during all steps of the checkout process. This helps to support security and basic functionality of the Site. These cookies are necessary for the proper operation of our Site, so if you block these cookies we cannot guarantee your use or the security of our Site during your visit.

b) Functional cookies

Functional cookies are used to provide you the best user experience. These cookies are for instances used to save and remind you about reservations you have started to make, so will save you time if you want to complete your reservation at a later stage. These cookies could also recognize if a Site user has already signed up for our newsletter/requested information about a service or if the user is seeing a certain page for the first time.

c) Performance cookies

Performance cookies help us to understand the behaviour of our visitors and the usage of the Site. This allows us to continuously improve the Site to provide you the best user experience. These cookies are also used to help us understand what interests our users, and measure how effective our advertising is. Some of these cookies are managed by third parties, and you may refer to the third parties’ own website privacy notifications for further information.

By way of example, we use Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes, and to help improve the overall experience on our Site. Google Analytics is a third-party web analysis service provided by Google Inc, which uses “performance cookies” and “targeting cookies” to analyse how you use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. However, this website uses Google Analytics with the expansion ‘_anonymizeIp()’ which means that Google will truncate/anonymise the last octet of the IP address for Member.

On behalf of us, Google will use the information collected for the purpose of evaluating your use of our Site, compiling reports on Site activity and providing other services relating to Site activity and internet usage to us. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser as described below. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB#. You may disable the use of Google Analytics by using the link disable Google Analytics. This link creates an opt-out cookie which prevents the further processing of your data. For more information about Google Analytics cookies, please see Google’s help pages and privacy policy.

If you do not accept the use of these cookies, we cannot guarantee how our Site will perform for you.

d) Advertising cookies

Advertising cookies will remember your preferences and, in general, that you visited the Site. We strive to provide you with advertisements for hotels, resorts, and other products and services relevant to you and your interests on other online platforms, where available. These cookies are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertisements

Last Updated: 02/01/2025


Registration & Refund Policy

Registration & Cancellation Policy

Thank you for choosing to stay with us at Shrikanchan Hotels & Resort. Below are the hotel policies and procedures, please read them carefully.

As our hotel guests, by reading and signing the hotel registration card at check-in or by booking a reservation on our website, you are agreeing to abide by our hotel policies and procedures.

Check-In

  1. Our standard check-in time is 02:00 pm noon, and you can check-in any time after that till your reservation is valid.
  2. It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Without an original copy of a valid ID, the guest will not be allowed to check-in.
  3. PAN Card is not acceptable as a valid ID card.
  4. In case you do not show up at the hotel, no refund is applicable on the booking.
  5. In case you decide to cancel a booking after check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.
  6. In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.

Check-Out

  • Check-out is at 11:00 AM.
  • If you require a later check-out, please contact us before 10 AM on the day of departure, and we will do our best to accommodate your request.
  • A charge may apply, depending on availability.

Child Policy

  • Child Sharing for up to two children below 6 years without an extra bed is complimentary.
  • Child Sharing for 1 child above 6 years without an extra bed is chargeable only for meals and stay. Breakfast charges may be applicable for the child apart from the menu.
  • In case of a requirement for an extra bed in the room, charges shall be the same as adult guest sharing charges.

Triple Occupancy Policy

Extra mattress shall be provided for triple occupancy bookings with extra charges.

Contact Policies

  1. Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, and the booking may be put on hold or cancelled. In case of availability, we will try to reinstate your booking when you contact us back or make a payment through our multitude of payment option.
  2. As we continue to strive to improve our services, we may reach out to guests to get the feedback of their experience through calls or messages.
  3. We might reach out to you for offers.

Booking Extension Policy

  1. Extension of stay would be provided on current room rates, subject to availability.
  2. Current room rates can be different from the rates at which the rooms were booked.

Cash Payment

If you choose to pay with cash, you will be required to pay the 50% advance amount for blocking your room and 50% balance on check-in time, including taxes and fees upfront. An Rs.2000/- security deposit per night is required and will be returned to you on your departure date once verification of room condition.

Debit Cards

If you choose to use your debit card at check-in, Shrikanchan Hotels & Resort will place a hold on the anticipated amount of your stay through your departure date, as well as an Rs.2000/- security deposit. The Remaining amount will return to your debited account will be released upon check-out, which may take 4-15 business days to process. Additionally, your financial institution may have a contracted amount of time before the funds are released back to you, which can take up to 15 business days. (NO CASH REFUNDS). We don’t accept debit card payments on the check-in time if there is a network issue occurs.

Credit Card Poilcy

Shrikanchan Hotels and Resorts accepts VISA and MASTERCARD. A hold may be placed on your card account (from your card issuer) for the full anticipated amount to be paid/owed to the hotel. Amount includes estimated incidentals and fees through your date of check-out. This hold may not be released for 72 hours from the date of check-out; or longer at the discretion of your card issuer.

Rate Quote At Check-In

At check-in, the front desk will verify your check-out date and length of stay. Rates quoted are based upon check-in rate and length of stay. Should you choose to depart early, price is subject to change. Totals listed are estimated based on current taxes and exchange rates (if applicable) and do not include additional fees/charges that may be incurred during your stay.

Guarantee Poilcy

Generally, we cannot guarantee any room number or location, although we make every effort to grant special requests.

Hotel Cancellation Policy

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Cancellation and Refund Policy 

Cancellation of reservations for which payment was guaranteed or for which a deposit has been sent must reach the Shrikanchan Hotels & Resorts on the cancellation date indicated to avoid your credit card being charged or the forfeiture of your deposit.

  1. Free Cancellation If you Cancel 15 days or more before the Check-In Date
  2. 50% of the booking amount will be charged if you cancel 9 days to 4 days before Check-In Date.
  3. 100% of the booking amount will be charged if you cancel 3 days to 1 day before the Check-In Date.
  4. 100% of the booking amount will be charged for the No Show.


Delay in Travel Policy

In case of guest-facing delay or cancellation of flight or train or road trip due to any unforeseen reason, the room cancellation charges will remain applicable as per the applicable cancellation policy. Such unforeseen trip cancellation may not be manifested as the waiver of cancellation charges.

Taxes

Taxes are as per Govt. policy per room per night.

Hotel Rules and Management policies

Hotel rules / House rules are management policy or agreements between the guest and the hotel. Usually, these policies are mentioned on the guest registration card which is signed by the guest at the time of check-in.

In Addition to this, a copy of rules and regulation is also kept in all guest rooms for guest to read and understand the management policies. This can also include the local government policies which have to be followed by the guest.

In Order to make your stay as pleasant as possible, the Management requests your co-operation in observing the following as an agreement between the guest and the ” Mention your Hotel Name here” (hereinafter called ‘Management’) under which rooms are permitted to be used by the guests

1. Tariff

The tariff is for the room only and is exclusive and taxes is not applicable. Meals and other services are available at extra cost. To know your room tariff, please contact the Duty Manager, guest registration forms must be signed on arrivals.

2. Settlement Of Bills

Bills must be settled on presentation personal cheques are not accepted.

3. Check-in

Please present your ID card, Passport or Temporary Residence Card upon Check-in. By Law visitors must present personal documents for hotel records.

4. Departure

Check out time is ( 11:00 PM ) please inform the reception if you wish to retain your room beyond this time. The extension will be given depending on the availability. If the room is available, the normal tariff will be charged. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.

5. Luggage Storage

Subject to availability of the storage space, the guest can store luggage in the luggage room, at the guest’s sole risk as to loss or damage from any cause, Luggage may not be stored for a period of over 05 days.

6. Guest’s Belongings

Guests are particularly requested to lock the door of their rooms when going out going to bed. For the convenience of the Guest, electronic safety lockers are provided in the room to store any valuables.

The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the hotel room or the locker or any other part of the hotel for any cause whatsoever including theft of pilferage.

For Dormitory Rooms

Below the age of 12, the cost will be Rs. 600/- per head per night with breakfast included and above the age of 12, the charges will be Rs. 800/- per head per night with breakfast included.

Pet Policy

Pets are allowed on the property but charges will be applied of  Rs.800/- non-refundable pet fee per night and a security deposit of Rs 2000 should be paid which will be returned during checkout time.

Hygiene and Conduct

Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.

Certain destinations may have different policies for specific times during the year.

Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the hotel room in a good condition and maintain hygiene and cleanliness.

Certain policies are booking specific and are informed to the customer while making the booking.

Smoking Policy

No Smoking Policy: We really take pride in keeping all our rooms fresh and clean, and discourage smoking in the rooms.

Damage to Property

The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their guests or any person for whom they are responsible.

Management’s Rights

It is agreed that the guest will conduct him/ herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.

The Management has the right to request any guest to vacate his/her room or other areas of the hotel forthwith, without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default, the Management has the right to remove the Guest luggage and belongings from the room occupied by him/her.

Relation between Management and Guest

Nothing hereinabove shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the hotel premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the hotel premises.

Food and Beverage

We provide authentic food from localised vendors which is home cooked food and served per thali basis.

Food cost is extra as per the hotel standard.

Charges

Optional services for an additional charge Parking: no charge – self parking

Thank you for choosing ShriKanchan Hotels & Resorts. We look forward to having you as our guest.



Safty Measures

ADOPTED‌ ‌BY‌ ‌Shrikanchan‌ ‌Hotels‌ ‌&‌ ‌Resorts‌ ‌Pvt.‌ ‌Ltd‌ ‌ ‌

 ‌Dear‌ ‌Guest,‌ ‌

Greetings‌ ‌from‌ ‌Shrikanchan‌ ‌Hotels‌ ‌&‌ ‌Resorts‌ ‌Pvt.‌ ‌Ltd!‌ ‌

Your‌ ‌safety‌ ‌and‌ ‌well-being‌ ‌remains‌ ‌our‌ ‌highest‌ ‌priority.‌ ‌We‌ ‌truly‌ ‌believe‌ ‌in‌ ‌the‌ ‌ancient‌ ‌Indian‌ ‌saying:‌ ‌

“Atithi‌ ‌Devo‌ ‌Bhava”‌ ‌–‌ ‌“Guest‌ ‌is‌ ‌God”.‌ ‌

 ‌

We‌ ‌fully‌ ‌understand‌ ‌that‌ ‌you‌ ‌may‌ ‌be‌ ‌experiencing‌ ‌stress‌ ‌and‌ ‌disruption‌ ‌during‌ ‌this‌ ‌global‌ ‌pandemic‌ ‌situation‌ ‌with‌ ‌travel‌ ‌restrictions‌ ‌and‌ ‌canceled ‌or‌ ‌postponed‌ ‌public‌ ‌events.‌ ‌We‌ ‌would‌ ‌like‌ ‌to‌ ‌inform‌ ‌you‌ ‌that‌ ‌we‌ ‌are‌ ‌constantly‌ ‌monitoring‌ ‌the‌ ‌situation‌ ‌and‌ ‌adapting‌ ‌all‌ ‌required‌ ‌measures‌ ‌as‌ ‌advised‌ ‌by‌ ‌the National‌ ‌and‌ ‌local‌ ‌authorities.‌ ‌We‌ ‌also‌ ‌follow‌ ‌WHO‌ ‌guidelines.‌ ‌

 ‌

Following‌ ‌are‌ ‌some‌ ‌of‌ ‌the‌ ‌actions‌ ‌that‌ ‌we‌ ‌have‌ ‌implemented‌ ‌to‌ ‌provide‌ ‌a‌ ‌safe‌ ‌and‌ ‌clean‌ ‌environment:‌ ‌

 

● Our‌ ‌team‌ ‌members‌ ‌have‌ ‌been‌ ‌well‌ ‌trained‌ ‌with‌ ‌regards‌ ‌to‌ ‌the‌ ‌safety‌ ‌equipment‌ ‌and‌ ‌newly‌ ‌

reformed‌ ‌precautionary‌ ‌steps.‌ ‌

● We‌ ‌ensure‌ ‌that‌ ‌our‌ ‌employees‌ ‌are‌ ‌sent‌ ‌on‌ ‌leave‌ ‌if‌ ‌they‌ ‌show‌ ‌even‌ ‌the‌ ‌slightest‌ ‌symptoms.‌ ‌

● We‌ ‌are‌ ‌regularly‌ ‌disinfecting‌ ‌the‌ ‌entire‌ ‌area‌ ‌of‌ ‌the‌ ‌resort‌ ‌including‌ ‌all‌ ‌rooms.‌ ‌ ‌

● We‌ ‌have‌ ‌increased‌ ‌the‌ ‌cleaning‌ ‌frequency‌ ‌at‌ ‌our‌ ‌establishment,‌ ‌

 especially‌ ‌the‌ ‌common‌ ‌areas‌ ‌and‌ ‌

common‌ ‌washrooms.‌ ‌

● It‌ ‌is‌ ‌mandatory‌ ‌for‌ ‌all‌ ‌our‌ ‌members‌ ‌of‌ ‌our‌ ‌staff‌ ‌to‌ ‌wear‌ ‌masks‌ ‌and‌ ‌gloves‌ ‌all‌ ‌the‌ ‌time.‌ ‌

● While‌ ‌checking in,‌ ‌we‌ ‌check‌ ‌the‌ ‌temperature‌ ‌&‌ ‌oxygen‌ ‌levels‌ ‌of‌ ‌all‌ ‌our‌ ‌guests.‌ ‌

● We‌ ‌have‌ ‌placed‌ ‌hand‌ ‌sanitizers ‌at‌ ‌a‌ ‌regular‌ ‌distance‌ ‌throughout‌ ‌the‌ ‌property‌ ‌as‌ ‌well‌ ‌as‌ ‌in‌ ‌the‌ ‌

guest‌ ‌rooms‌ ‌and‌ ‌common‌ ‌areas.‌ ‌

 ‌

Beyond‌ ‌these‌ ‌measures,‌ ‌we‌ ‌would‌ ‌sincerely‌ ‌appreciate‌ ‌your‌ ‌co-operation,‌ ‌with‌ ‌regard‌ ‌to‌ ‌preventing‌ ‌the‌ ‌

spread‌ ‌of‌ ‌the‌ ‌coronavirus.‌ ‌If‌ ‌you‌ ‌experience‌ ‌flu-like‌ ‌symptoms‌ ‌and‌ ‌need‌ ‌an‌ ‌appointment‌ ‌with‌ ‌a‌ ‌doctor‌ ‌while‌ ‌you‌ ‌are‌ ‌on ‌our‌ ‌premises,‌ ‌please‌ ‌let‌ ‌us‌ ‌know‌ ‌immediately.‌ ‌ ‌


Our‌ ‌property‌ ‌/‌ ‌terrain‌ ‌is‌ ‌spread‌ ‌in‌ ‌a ‌huge‌ ‌area‌ ‌with‌ ‌plenty‌ ‌of‌ ‌trees,‌ ‌water‌ ‌reservoirs,‌ ‌small‌ ‌hills‌ ‌which‌ ‌makes‌ ‌the‌ ‌area‌ ‌pollution-free.‌ ‌

However,‌ ‌at‌ ‌the‌ ‌same‌ ‌time,‌ ‌it’s‌ ‌an‌ ‌invitation‌ ‌to‌ ‌small‌ ‌wild‌ ‌creatures‌ ‌like‌ ‌

Scorpio,‌ ‌flies,‌ ‌serpents‌ ‌, etc.‌ 

‌Following‌ ‌are‌ ‌some‌ ‌of‌ ‌the‌ ‌actions‌ ‌that‌ ‌we‌ ‌have‌ ‌implemented‌ ‌to‌ ‌try‌ ‌to‌ ‌reduce‌ ‌

the‌ ‌risk‌ ‌of‌ ‌attacking‌ ‌ ‌wild‌ ‌creatures:‌ ‌ ‌

 ‌

● We‌ ‌have‌ ‌done‌ ‌plantation‌ ‌of‌ ‌snake‌ ‌repellant‌ ‌trees‌ ‌such‌ ‌as‌ ‌marigold,‌ ‌lemongrass ‌, etc.‌ ‌ ‌

● Spraying‌ ‌the‌ ‌area‌ ‌with‌ ‌a special‌ ‌chemical‌ ‌which‌ ‌prevents‌ ‌the‌ ‌movement‌ ‌of‌ ‌snakes ‌in‌ ‌the‌ ‌nearby‌ ‌area.‌ ‌ ‌

Beyond‌ ‌the‌ ‌measures‌ ‌taken‌ ‌above,‌ ‌guests‌ ‌are‌ ‌expected‌ ‌to‌ ‌take‌ ‌care‌ ‌of‌ ‌themselves‌ ‌and‌ ‌not‌ ‌ ‌tease‌ ‌these‌ ‌creatures.‌ ‌They‌ ‌may‌ ‌attack‌ ‌ ‌our‌ ‌Guests.‌ ‌In‌ ‌case‌ ‌of‌ ‌occurrence‌ ‌of‌ ‌such‌ ‌event,‌ ‌First‌ ‌Aid‌ ‌will‌ ‌be‌ ‌provided‌ ‌by‌ ‌the‌ ‌Management‌ ‌immediately.‌ ‌Please‌ ‌respect‌ ‌our‌ ‌natural‌ ‌environment.‌ ‌Anyone‌ ‌abusing‌ ‌wildlife‌ ‌in‌ ‌

the resort‌ ‌area‌ ‌will‌ ‌be‌ ‌evicted.‌ ‌

We‌ ‌look‌ ‌forward‌ ‌to‌ ‌welcoming‌ ‌you‌ ‌back‌ ‌soon.‌